FAQ

If you have a question that is currently not listed on this FAQ page, please contact our support at support@japan-codes.com or (you are guaranteed to get one within 24 hours). Please be aware that support inquiries are handled within our office hours (10:00 AM to 10:00 PM JST / 1:00 AM to 1:00 PM UTC).

Delivery Related Questions

When will I receive my code?

Orders processed automatically, so your gift code will be sent to your email instantly after your payment has been received. Remember that if you have ordered something that’s listed as either “Out of Stock” or “Available on backorder”, you may need to wait a bit longer to receive your code.

If you accidentally typed in a wrong email address, you can still retrieve your code by logging into your account and viewing your order details to see your gift code. You will also be able to change the email address linked to your account on this page, so please don’t forget to do so!

Where can I find my gift code/certificate?

Your gift code/certificate will be sent to the email address that you provide to us during the checkout process. Your gift card/certificate will be given to you in the form of either a code or a scanned card. The delivery email subject will be titled as “Your Japan Codes order #xxxx is complete.” Be sure to check your spam mail folder in case your order has found its way there. If you don’t get your order within 24 hours, please contact our support at support@japan-codes.com.

My code hasn’t arrived yet! What do I do?

If you have not received your order within 24 hours of the transaction, please contact our support at support@japan-codes.com. Please remember that if you have ordered an item that is currently “Out of Stock” or “Available on backorder”, the order may take up to 24 hours to be fulfilled.

How come this or that product is always on backorder?

When a product is on backorder, it can take up to 24 hours to deliver your order. Usually, unpopular products are kept on backorder so we don’t overstock on a product that doesn’t sell often. However, that doesn’t mean ALL items that are on backorder are unpopular.

Order Related Questions

Can I cancel my order and get a full refund?

If your order has not been delivered yet, you may cancel it by contacting support. Otherwise, because our orders are delivered instantly, we must confirm that your gift card has not been used yet before we can refund you. This would also require you to contact our support team, which you can do be either emailing support@japan-codes.com.

My code is invalid. What do I do?

Please be aware that some websites will require you to be in Japan or use a Japanese VPN to redeem your cards. We would be more than happy to help you if this is the case. Otherwise, please contact us within 48 hours of your delivery with a screenshot of the redemption error. We will check the card/code ourselves and if your case is valid, we will send you a replacement. We will not offer support if you contact us later past the 48 hour time frame.

Are there any purchase limits?

We don’t have any purchase limits whatsoever, so you are free to buy our gift cards to your heart’s content!

Do I have to create an account to buy from you?

You do not need to create an account in order to purchase gift cards from our store.

What does it mean if a product is only available on backorder?

This means the item is currently not available for instant delivery and you will have to wait up to 24 hours to receive your order (it will usually take less than that though!)

Payment Related Questions

What payment methods do you accept?

We accept cryptocurrency as our only payment method.

What cryptocurrencies do you accept?

We accept the following USD-pegged stablecoins on Ethereum, BNB Chain, and Polygon networks:

USDC
USDT
BUSD
DAI
USDP
TUSD

What if I don’t have cryptocurrencies?

Please buy cryptocurrencies first then come back. It’s recommended to only buy USDT or USDC (USD pegged stablecoins) if you don’t want to open up yourself to cryptocurrency’s volatility. For the best price, you can sign up for a Binance account to buy USDT/USDC. You can also purchase cryptocurrencies with credit cards without an account using TrustWallet (website, iOS, Android) or MetaMask (website, iOS, Android).

Product Related Questions

Do Amazon codes ever expire?

They will expire one year after you purchase them.

I bought a BitCash EX Gift Card from you a month ago, but when I try to redeem it now, it says it’s unavailable.

Both BitCash EX and BitCash ST Prepaid Cards have an expiration date of 1 month from the date in which you purchased them.

Can I use Apple Gift Cards to pay for my iTunes Match subscription?

Yes you can.

According to http://support.apple.com/en-us/ht4914:

“You can use store credit to pay for your iTunes Match subscription; however, you must have a valid payment method on file at the time of sign up.”

So you can buy one of these cards from our store to use as a payment method for your account during the sign up process.

Do I need to be in Japan to redeem my gift cards?

For some websites, you may need a Japanese VPN to redeem your gift card (please remember that you are not allowed to access our store with a VPN). You will need to find a VPN yourself; however, we are always happy to help if you cannot read Japanese and require assistance with translations. Once again, we will NOT help you find a VPN. There are many public ones available online for you to use.